1. Why is the final amount I received different from the quote I saw?
➤ Market price changes: On-chain asset prices can change rapidly within a short period of time, so the final execution result may differ from the quote you saw.
➤ Liquidity changes: When a trading pair has limited liquidity, the execution price is more likely to be affected.
➤ Time delay: There is a delay between submitting a transaction and having it confirmed on-chain. Even after you click confirm, the transaction still needs to go through signing, broadcasting, and on-chain confirmation, during which the market may change.
➤ Slippage settings: If market movement exceeds your allowed slippage range, the transaction may fail, or the actual amount received may differ from the estimated amount.
2. What should I do if my swap fails?
If your swap fails, please check the following first:
➤ Insufficient gas balance: Please make sure you have enough native tokens on the current network, such as ETH, BNB, or SOL, to pay the gas fee.
➤ Approval not completed: If this is your first time swapping a certain token, please confirm that token approval has been completed.
➤ Excessive market volatility: If the price changes too quickly, the transaction may fail because it exceeds your allowed slippage range.
➤ Insufficient balance: Please make sure your available token balance is sufficient, and check whether some assets are currently in use or not yet unlocked.
➤ Network congestion: When the blockchain network is congested, transactions may be delayed, fail, or remain pending for a long time.
➤ Token restrictions: Some tokens may be temporarily unavailable for swapping due to liquidity issues, contract restrictions, or other reasons.
If the issue persists, please contact MyDex Customer Support and provide the relevant information. We will verify it for you as soon as possible.
3. How can I check my swap result?
After completing a swap, you can check the result by following these steps:
1️⃣ Click [Assets] to enter the [Assets] page.
2️⃣ On the [Assets] page, click the token to view the swap history for that token.
Risk Disclaimer
The cryptocurrency market involves substantial risk. Please make sure you understand the risks and only invest in products you are familiar with. Before investing, carefully consider your investment experience, financial situation, investment objectives, and risk tolerance, and consult an independent professional advisor if necessary. The information displayed on this page is for reference only and should not be regarded as investment advice. Past performance is not indicative of future results. Be aware that the market value of investment products and potential returns can fluctuate significantly, and there is a risk of losing your invested capital. You are solely responsible for your own investment decisions, and MyDex shall not be liable for any investment losses that may occur.
MyDex Official Channels