1. Getting Started
Q1: What is MyDex?
A1: MyDex is an AI-driven decentralized trading platform designed to provide users with secure, transparent, efficient, and intelligent perpetual futures trading services. By integrating the AI Meow Assistant, MyDex offers real-time market insights, personalized strategy suggestions, and risk-related guidance, while staying true to the core decentralized spirit of Web3.
Q2: How do I get started with MyDex?
A2: Getting started with MyDex is simple. Just follow these steps:
1️⃣ Register an account: You can register and log in to MyDex using your email, Google account, or Apple ID. You can also log in with third-party Web3 wallets such as MetaMask and Phantom.
2️⃣ Deposit funds: Deposit supported tokens to start using MyDex trading features.
3️⃣ Start trading: You can begin with perpetual futures trading or token swaps.
Q3: Which blockchain networks does MyDex support?
A3: MyDex currently supports Ethereum, BNB Chain, Optimism, Arbitrum One, Base, and Solana. We will continue expanding support for more high-performance blockchain networks in the future to provide broader asset options and lower transaction costs.
Q4: How does MyDex keep my assets safe?
A4: MyDex uses a non-custodial model, and MyDex does not take custody of user funds. MyDex also implements multiple security measures to help protect the platform and its users. However, you should always keep your private keys secure and stay alert to phishing websites and scams. 2. AI Meow Assistant
2.AI Meow Assistant
Q1: What is AI Meow? What can it do?
A1: AI Meow is MyDex’s built-in AI assistant. It can help with:
➤ Real-time market analysis: Provides live market commentary, trend analysis, and market insights.
➤ Personalized strategy suggestions: Offers suggestions for opening and closing positions, as well as take-profit and stop-loss strategies, based on your trading preferences and market conditions.
➤ Feature guidance and FAQs: Helps new users quickly become familiar with platform features and answers common questions.
Q2: Are AI Meow’s suggestions investment advice? Should I rely on them completely?
A2: No. All information and suggestions provided by AI Meow are for reference only and do not constitute investment advice of any kind. AI Meow generates its analysis based on algorithmic models and historical data. Its suggestions may not always be accurate, complete, or timely. You should make your own independent decisions and take full responsibility for your trading actions and outcomes. Always consider your own risk tolerance before acting on any AI-generated suggestion.
Q3: How does AI Meow protect my privacy?
A3: AI Meow follows MyDex’s privacy protection policies when providing services. It only processes the data necessary to support its functions and does not use unnecessary personally identifiable information for AI analysis. All data processing is conducted in an encrypted environment to help protect your privacy.
3. Perpetual Trading
Q1: What perpetual trading products does MyDex offer?
A1: MyDex currently offers Hyperliquid perpetual futures trading, covering major crypto trading pairs such as BTC/USDC and ETH/USDC. Based on market demand and user feedback, more derivative products may be introduced in the future.
Q2: What is leveraged trading? What is the maximum leverage supported on MyDex?
A2: Leveraged trading allows you to increase your position size by using borrowed funds, which may increase both potential profits and potential losses. MyDex currently supports leverage of up to 40x through Hyperliquid. Please note that high-leverage trading involves significant risk and may cause you to lose all of your margin in a short period of time.
Q3: What is margin? What is the liquidation price?
A3:
➤ Margin: Margin is the collateral required when trading with leverage to cover potential losses. The required margin depends on factors such as your position size, leverage, and the asset being traded.
➤ Liquidation Price: If losses on your position cause your margin rate to fall below a certain threshold, your position may be automatically liquidated to prevent further losses. The price at which this happens is called the liquidation price. You may be able to reduce liquidation risk by adding more margin.
Q4: What is the funding rate? How does it affect my position?
A4: The funding rate is a mechanism unique to perpetual futures, designed to help keep contract prices aligned with spot prices. It is settled once every hour. When the funding rate is positive, long positions pay short positions. When the funding rate is negative, short positions pay long positions.
Q5: How do I set take-profit and stop-loss orders?
A5: On MyDex, you can set take-profit and stop-loss orders either when opening a position or after the position has already been opened. A take-profit order will automatically close your position when the price reaches your target profit level, while a stop-loss order will automatically close your position when the price reaches your predefined loss limit. This helps you lock in profits and manage risk.
4. Points & Rewards
Q1: How can I earn MyDex Points?
A1: You can earn MyDex Points in various ways, including but not limited to:
➤ Daily check-in: Log in to the platform and complete your daily check-in.
➤ Deposits: Complete your first deposit or reach a specified deposit amount.
➤ Trading activity: Trade perpetual futures or complete token swaps.
➤ Invite friends: Successfully invite new users to register and complete tasks.
➤ Participate in campaigns: Join promotional events organized by the platform from time to time.
Q2: What can I use MyDex Points for?
A2: In the future, MyDex Points may be redeemed in the Points Store for rewards such as:
➤ Futures fee discount vouchers: Reduce your trading costs.
➤ AI Meow premium feature trial cards: Unlock more advanced AI analysis and strategy features.
➤ Potential governance-related rewards: Subject to future platform plans and applicable rules.
➤ Limited-edition merchandise: Exclusive MyDex branded gifts.
➤ Other rare benefits: More high-value rewards may be added to the Points Store from time to time.
Q3: Do MyDex Points expire?
A3: MyDex Points generally do not expire. However, points earned through specific campaigns or events may be subject to a validity period. Please refer to the relevant campaign rules for details.
5. Receive & Send
Q1: Which tokens does MyDex support for receiving and sending?
A1: MyDex supports receiving and sending major stablecoins such as USDC and USDT, as well as other mainstream cryptocurrencies such as SOL and ETH. For the most up-to-date list of supported tokens and networks, please refer to the Receive or Send page on the platform.
Q2: Are there any fees for receiving and sending tokens?
A2: MyDex does not charge platform fees for receiving or sending tokens. However, blockchain network fees may apply to on-chain transfers.
Q3: What should I do if the tokens I received or sent have not arrived?
A3: If a transfer you sent or expected to receive has not arrived for an extended period of time, please follow these steps:
1️⃣ Check the transaction status: Look up the transaction hash (TxID) in your wallet or on a blockchain explorer to confirm whether the transaction was successfully sent and confirmed by the network.
2️⃣ Verify the details: Make sure the receiving or sending address is correct, and confirm that the selected network matches the actual transaction network.
3️⃣ Contact customer support: If all details are correct and the transaction has been completed but the tokens still have not arrived, please contact MyDex customer support as soon as possible and provide the token, network, receiving address, transfer amount, transaction hash (TxID), and relevant screenshots for verification.
Risk Disclaimer
The cryptocurrency market involves substantial risk. Please make sure you understand the risks and only invest in products you are familiar with. Before investing, carefully consider your investment experience, financial situation, investment objectives, and risk tolerance, and consult an independent professional advisor if necessary. The information displayed on this page is for reference only and should not be regarded as investment advice. Past performance is not indicative of future results. Be aware that the market value of investment products and potential returns can fluctuate significantly, and there is a risk of losing your invested capital. You are solely responsible for your own investment decisions, and MyDex shall not be liable for any investment losses that may occur.
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